The standard

Kenya's rental market is broken.
This is how we fixed it.

No other rental platform in Kenya verifies what it lists. We do. Here is exactly what we check, how we check it, and why it changes everything for tenants and landlords alike.

I'm a tenant I'm a landlord
The problem we're solving

The numbers are worse
than you think.

This is why NyumbaScout exists. These are real figures from Nairobi renters surveyed in 2025.

1 in 3
Nairobi renters scammed
In any given year, one in three people searching for a rental in Nairobi will encounter a fraudulent listing or a fake landlord.
KES 42k
Average fraud loss
The average amount lost per victim is KES 42,000 — representing one to three months of a median Nairobi salary, gone in a single transaction.
0%
Recovery rate
Almost no one gets their money back. M-Pesa transactions to scammers are effectively unrecoverable once the perpetrator changes SIM cards.
Nairobi apartment building
The gap we fill

Why existing platforms cannot solve this.

Other platforms are built on the assumption that landlords are honest. NyumbaScout is built on the assumption that you need to check.

📷
Photos are self-submitted

On every other platform, landlords upload their own photos. We have confirmed cases where the same photo appears on listings for different properties in different cities.

👤
Identity is unverified

A phone number is not an identity. Scammers create new accounts daily. Other platforms have no mechanism to prevent banned users from returning.

💰
Deposits go directly to the landlord

When you pay a deposit before moving in on other platforms, you are sending money to a stranger. There is no escrow, no hold, and no comeback.

Disputes go unresolved

Submitting a dispute report on most platforms results in nothing. There is no enforcement, no blacklist, and no accountability.

Our solution

Four layers of verification.
None negotiable.

Every listing that appears on NyumbaScout has passed all four verification layers. If any layer fails, the listing does not go live. No exceptions.

100%Listings field-checked
48hDispute resolution
0Unverified listings
1

Identity verification

Every landlord submits a government-issued ID. We match it against the national identity registry. No match, no listing.

2

Biometric confirmation

A liveness check links the submitted ID to a real, live person. A banned landlord cannot return by submitting someone else's ID.

3

Property ownership confirmation

We cross-reference the listed property against land registry records and confirm the landlord has the right to rent it out.

4

Dispute and complaint history

We check every landlord's dispute history on the platform and from our network. Landlords with unresolved disputes are held at Basic tier until they are cleared.

How we verify properties

The Scout visits every property.
Before you do.

Our field scouts are the reason you can trust what you see on NyumbaScout. Here is exactly what they do.

📍

GPS-tagged visit

The scout visits the property and logs GPS coordinates. The listing address is confirmed against the physical location.

📷

Photo documentation

The scout photographs every room, the entrance, and surrounding area. Our photos replace or supplement the landlord's photos.

📋

Council records match

The property details are matched against county records. We confirm the building exists, is habitable, and has no pending demolition orders.

🔒

Listing locked and published

Only after all checks pass does the listing go live — with a Verified badge and a full Scout report visible to every tenant who views it.

What we verify

From a bedsitter to a mansion —
every type verified the same way.

We don't only verify luxury properties. We verify every listing, regardless of price or property type. Because fraud doesn't only target the wealthy.

Bedsitters KES 8k – 18k / mo
1 & 2 Bedroom KES 22k – 90k / mo
Penthouses KES 120k – 300k / mo
Mansions KES 300k – 1.2M / mo
Our promises

Three things we will never
compromise on.

🚫

No unverified listing will ever go live

We do not publish a listing until our scout has visited, our ID check has passed, and our ownership check has cleared. Not sometimes. Every time. This is the only standard that protects you.

48-hour dispute resolution — guaranteed

If you raise a dispute, a member of our resolution team takes it on within 24 hours and aims to resolve it within 48. We keep an evidence record of every dispute on every landlord's profile permanently.

🔒

Your data will never be sold

We do not monetise tenant or landlord data. We do not share it with third parties. We do not run advertising. We make money from landlord subscriptions — not from selling your information.

The only standard that matters

If it's on NyumbaScout,
it's real.

That sentence is our entire product promise. Every listing. Every landlord. Every property. Verified. Always.

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